Terms & Conditions

Last Updated: 20 October 2026

By accessing or using our website and services, you agree to comply with and be bound by these Terms.

Eligibility

You must be at least 18 years old to use our website and services. By using our website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a contract.

Client Responsibilities & Account Access

To access certain services on our website, clients may need to create an account and provide accurate, current, and complete information, keeping their account details up to date. Clients are responsible for providing all information, necessary approvals, and timely access to the accounts required for the agreed services. Where appropriate, EAL8X will provide clients with individual access to its website and relevant business accounts, limited to what is reasonably necessary to deliver the agreed services.

Clients are responsible for maintaining the confidentiality and security of their account credentials, including passwords, and for all activities conducted under their accounts. Clients must also maintain control of accounts registered in their name. EAL8X is not responsible for delays, disruptions, or other issues arising from missing or inaccurate information, third-party restrictions, or changes made by the client or other parties outside EAL8X’s control.

Service Engagement & Scope

The services provided by EAL8X are defined by the selected package, proposal, or written agreement. Any work outside the agreed scope requires written approval and may incur additional fees. EAL8X will communicate the relevant costs before proceeding.

Payment Terms

Payment terms, deposits, milestones, and due dates are specified in the applicable proposal or invoice. Work may be paused if payments are overdue, subject to applicable law and the agreed terms.

Where a project is cancelled, the client remains responsible for fees for work completed and any approved, non-cancellable costs incurred up to the cancellation date. Refunds, if applicable, will be assessed in accordance with the agreement and applicable law.

Revisions & Support

The number of revisions and any included support period are defined in the applicable package or proposal. Included revisions cover adjustments to the agreed deliverables, not new features, expanded functionality, or changes to the original scope.

Defects attributable to EAL8X’s work will be assessed and addressed in accordance with the agreed scope and any applicable warranty or support commitments. Additional changes, ongoing maintenance, and support may incur separate fees.

Use of Website and Services

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You must not:

  • Violate any applicable laws or regulations.
  • Use our website in any manner that could damage, disable, or impair the functioning of the website or interfere with other users’ access.
  • Attempt to gain unauthorized access to our website, servers, or systems.
  • Post or transmit harmful or offensive content, including viruses, malware, or unsolicited advertising.

Intellectual Property & Ownership

Upon completion of the agreed project scope and receipt of full payment, the client owns the final deliverables specifically created for and included in the project, subject to applicable third-party rights and license terms.

EAL8X retains ownership of its pre-existing intellectual property, reusable code, tools, templates, frameworks, methodologies, workflows, automation, internal systems, technical processes, and general know-how. Where these materials are incorporated into a client deliverable, EAL8X grants the client a perpetual, worldwide, royalty-free license to use those materials as incorporated in the deliverable for the client’s intended business purposes, subject to applicable third-party license terms and any separate written agreement.

This license does not transfer ownership of EAL8X’s underlying tools, standalone frameworks, proprietary systems, or reusable components, nor does it permit the client to resell, sublicense, or distribute those materials separately from the deliverable, unless otherwise agreed in writing.

Third-party materials remain subject to their respective ownership and license terms. Any transfer of additional intellectual property rights must be agreed upon in writing.

Clients are responsible for ensuring they have the necessary rights to materials supplied to EAL8X. Unless otherwise agreed in writing, EAL8X may showcase completed work in its portfolio and marketing materials, provided confidential information and personal data are not disclosed without an appropriate legal basis.

Hosting and Managed Services

EAL8X may provide hosting, website maintenance, security monitoring, backups, software updates, performance optimization, technical administration, and related managed services under a separate agreement or agreed service plan. These services are distinct from ownership of the client’s website deliverables. Payment for website development does not, by itself, transfer ownership of EAL8X’s hosting infrastructure, internal systems, operational processes, tools, or service delivery methods.

Where hosting or related services are provided through EAL8X-managed accounts or infrastructure, the applicable service arrangements, recurring fees, account responsibilities, and termination or migration procedures will be communicated to the client. Clients will retain appropriate access to their website, business data, and accounts or services that belong to them. Access to EAL8X’s internal systems, proprietary tools, and confidential operational processes is not included unless expressly agreed in writing.

Hosting, maintenance, subscriptions, and ongoing support continue only in accordance with the applicable service terms. Any termination, migration, or transfer assistance will be handled in accordance with the agreed service arrangements and applicable law.

Upon termination of managed hosting services, EAL8X will provide the client with access to client-owned data and website deliverables in its possession, subject to applicable law and any outstanding contractual obligations. Migration assistance, additional technical work, and services beyond the agreed termination process may incur separately agreed fees.

Applicable hosting agreements will specify any notice periods, backup retention periods, data export arrangements, and migration charges.

AI or SI Tools Disclosure

EAL8X may use AI or SI-powered tools to support research, design, development, and service delivery. Their use does not replace human oversight. Where personal or confidential information is processed using these tools, EAL8X will handle it in accordance with its Privacy Policy, applicable data protection law, and any relevant contractual commitments.

Third-Party Services & Licenses

Websites may rely on third-party hosting providers, plugins, themes, APIs, and subscription services. Their availability, features, pricing, renewal terms, and support are controlled by their respective providers.

EAL8X will identify relevant third-party dependencies and clarify applicable recurring costs where included in the agreed scope. Unless expressly agreed otherwise, third-party subscriptions and renewal fees are the client’s responsibility.

Where a license is held through EAL8X, continued access to its benefits depends on the applicable license terms and service arrangement. If a license cannot be transferred or continued, an alternative license may need to be purchased.

Cancellation & Termination

Upon cancellation, the client is responsible for payment for work completed up to the cancellation date and any approved, non-cancellable costs incurred. Any remaining balance or refund will be calculated in accordance with the applicable agreement and mandatory law.

For recurring services, cancellation notice periods, final payments, and service end dates are governed by the applicable service agreement.

Our website may contain links to third-party websites or services not owned or controlled by EAL8X. We have no control over and assume no responsibility for any third-party websites’ content, privacy policies, or practices. You acknowledge and agree that EAL8X is not responsible or liable for any damage or loss caused by or in connection with the use of third-party websites.

Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our website, you agree to the terms of our Privacy Policy.

Limitations of Liability

To the extent permitted by applicable law, EAL8X is not liable for indirect or consequential losses, loss of profits, or losses arising from third-party services, platform outages, or unauthorized changes made by others.

Nothing in these Terms excludes or limits liability where doing so is prohibited by law. Any applicable liability cap, exclusions, and exceptions must be interpreted in accordance with the governing law and the relevant agreement.

Indemnification

To the extent permitted by applicable law, the client is responsible for third-party claims and reasonable losses arising directly from the client’s unlawful use of EAL8X’s services, material breach of these Terms, or infringement of third-party rights through materials supplied by the client, except to the extent caused by EAL8X’s acts or omissions.

Changes to These Terms

EAL8X may update these Terms from time to time. Updated Terms will be published with a stated update date. Changes to an existing engagement will apply only as permitted by the existing agreement and applicable law; where required, the client’s agreement will be obtained.

Governing Law and Dispute Resolution

EAL8X aims to resolve disputes through good-faith discussions wherever possible. If a dispute arises, both parties agree to make reasonable efforts to resolve it informally before pursuing formal legal proceedings.

The governing law and the courts or other dispute-resolution procedures applicable to an engagement shall be specified in the relevant signed agreement or proposal. Where no separate provision has been agreed, the applicable law and dispute-resolution process shall be determined in accordance with the relevant legal rules.

Nothing in these Terms & Conditions excludes or limits any mandatory rights or protections that apply under applicable law.

Agreement & Acceptance

By accepting a proposal, signing an agreement, or otherwise engaging EAL8X’s services, the client agrees to these Terms & Conditions and the specific terms applicable to their engagement.

The scope of work, deliverables, fees, payment schedule, timelines, and any project-specific conditions shall be set out in the applicable proposal or written agreement.

If there is a conflict between these Terms & Conditions and a signed agreement or accepted proposal, the specific terms of that agreement or proposal shall take precedence for the relevant engagement, but only to the extent of the conflict. Any amendment to an agreed engagement must be made in writing and accepted by both parties, subject to applicable law.

Nothing in these Terms & Conditions overrides mandatory rights or protections that apply under applicable law.

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Contact Us

If you have any questions or concerns about these Terms, please contact us at: